Overview

In addition to standard IVR functionality, Argela IVR excels with multi-language speech recognition and text-to-speech technologies and offers a great differentiation with speech features for the best success of IVR services.

Argela IVR already supports millions of subscribers as well as many enterprises around the region.

Key Benefits

• Both one-way and two-way conferencing support, enabling implementation of new revenue generating services such as voice chat
• Ability to play pre-recorded announcements or announcements that are generated in real-time using text-to-speech technology
• Ability to execute an assigned scenario comprised of service building blocks or libraries which is easily created and can be dynamically modified by using a graphical service builder

Key Features

• Incoming call notification
• Call answer, reject, transfer
• Prompts and announcements
• DTMF tone detection
• Speech recognition
• Text To Speech
• Multiple language support
• Sound recording and playback
• Outbound call generation
• Conferencing
• Multiple scenario support
• Screen pop-up
• Information delivery via SMS, MMS, e-mail, fax
• Call information retrieval
• Complete statistical reports
• Prepaid and post-paid charging support
• Graphical Service Builder